Frequently Asked Questions
Our FAQ page is dedicated to product related questions. Should you have a question on one of our policies please check our support page or contact support through the chat icon on the website.
On the care label of your item you will find instructions on garment care. We always recommend washing your items inside out to preserve color fastness. Each textile and finished garment goes through multiple stages of durability testing. The results of these tests inform our manufacturing techniques and textiles to ensure we provide your items with the longevity you would expect.
Should you have any specific questions on product care or product repair please always reach out to our chat on the website so we can make sure you are in good hands when it comes to caring for your item.
Before measuring, always make sure to lay the garment flat and ensure there is no bunching of fabric anywhere so the measurements taken may be as accurate as possible.
- Waist: Measure the back of the waistband along the opening edge and double the measurement.
- Inseam: Measure the length from where the legs meet at the crotch to the hem along the inside seam.
- Opening: Measure the opening of the hem and double the measurement.
Before measuring, always make sure to lay the garment flat and ensure there is no bunching of fabric anywhere so the measurements taken may be as accurate as possible.
- Chest: Measure from 1/2" below the underarm point. From this point measure across the chest, seam to seam and double the measurement.
- Sleeve Length: Measure from the center of the collar to the shoulder seam, then measure from the shoulder seam to the end of the sleeve and combine these measurements.
- HPS Length: Measure the HPS (Highest Point of Shoulder) from the highest point of the shoulder to the bottom hem of the shirt. The HPS is often interpreted as where the shoulder seam meets the neck seam. Please note the HPS is defined as the point where the edge of the garment meets the neck seam.
We work with manufacturers in America, Europe and Japan. Our manufacturers range from small ateliers to larger factories. Small or large, we place a high value on the personal relationship with each factory and have personally visited each facility to ensure the manufacturing practices are something we can be proud of.
Our manufacturing partners hold certifications from BCI, Eco Vero, GOTS, GRS by Textile Exchange, OCS, OEKO TEX Standard 100, REACH among others.