Frequently asked questions

Our FAQ page is dedicated to product-related questions.
Should you have a question about one of our policies, please
check our support page or contact us at
hello@knickerbocker.nyc.
What are your 2025 Holiday Shipping Deadlines?

If you’re planning to place a holiday order, here are
the cutoffs to ensure delivery in time. Please note free
Standard Shipping on orders $250+ follows the same cutoff
as Standard.

United States

  • Standard Shipping (3–5 business days): Order
    by December 16
  • Expedited Shipping (2–4 business days): Order
    by December 18
  • Express (1–2 business days): Order by December 19

International

Transit times vary by country and carrier. Below are general
guidelines—ordering earlier is recommended. Note some
regions do not have UPS service and will default to DHL.

  • DHL eCommerce Standard / Direct: Order by December
    6–10
  • UPS Worldwide Saver / Expedited: Order by December
    10–13
  • DHL Express Worldwide: Order by December 14–16

If you have any questions on timing to your location, feel
free to reach out.
How should I care for my item?

On the care label of your item you will find instructions on
garment care. We always recommend washing your items
inside out to preserve color fastness. Each textile and
finished garment goes through multiple stages of durability
testing. The results of these tests inform our manufacturing
techniques and textiles to ensure we provide your items with
the longevity you would expect. 

Should you have any specific questions on product care or
product repair please always reach out to us at
hello@knickerbocker.nyc so we can make sure you are in
good hands when it comes to caring for your item.
How should I measure my bottoms?

Before measuring, always make sure to lay the garment flat
and ensure there is no bunching of fabric anywhere so the
measurements taken may be as accurate as possible.

  • Waist: Measure the back of the waistband along the
    opening edge and double the measurement.
  • Inseam: Measure the length from where the legs meet at
    the crotch to the hem along the inside seam.
  • Opening: Measure the opening of the hem and double
    the measurement.
How should I measure my tops?

Before measuring, always make sure to lay the garment flat
and ensure there is no bunching of fabric anywhere so the
measurements taken may be as accurate as possible.

  • Chest: Measure straight across the chest from pit to pit
    and double the measurement.
  • CB Sleeve Length: Measure from the center back neck
    seam, where the collar meets the body, along the
    shoulder and down the outside of the sleeve to the end
    of the cuff.
  • Body Length: Measure from the high point of the
    shoulder (HPS), where the shoulder seam meets the
    collar, straight down to the bottom of the hem.
Where are your products manufactured?

We work with manufacturers in the United States, Europe
and Japan. Our manufacturers range from small ateliers to
larger factories. Our manufacturing partners hold
certifications from BCI, Eco Vero, GOTS, GRS by Textile
Exchange, OCS, OEKO TEX Standard 100, REACH
among others.