Frequently asked questions

Our FAQ page is dedicated to product-related questions. Should you have a question about one of our policies, please check our support page or contact us at hello@knickerbocker.nyc.
What are your 2025 Holiday Shipping Deadlines?

If you’re planning to place a holiday order, here are the cutoffs to ensure delivery in time. Please note free Standard Shipping on orders $250+ follows the same cutoff as Standard.

United States

  • Standard Shipping (3–5 business days): Order by December 16
  • Expedited Shipping (2–4 business days): Order by December 18
  • Express (1–2 business days): Order by December 19

International

Transit times vary by country and carrier. Below are general guidelines—ordering earlier is recommended. Note some regions do not have UPS service and will default to DHL.

  • DHL eCommerce Standard / Direct: Order by December 6–10
  • UPS Worldwide Saver / Expedited: Order by December 10–13
  • DHL Express Worldwide: Order by December 14–16

If you have any questions on timing to your location, feel free to reach out.
How should I care for my item?

On the care label of your item you will find instructions on garment care. We always recommend washing your items inside out to preserve color fastness. Each textile and finished garment goes through multiple stages of durability testing. The results of these tests inform our manufacturing techniques and textiles to ensure we provide your items with the longevity you would expect. 

Should you have any specific questions on product care or product repair please always reach out to us at hello@knickerbocker.nyc so we can make sure you are in good hands when it comes to caring for your item.
How should I measure my bottoms?

Before measuring, always make sure to lay the garment flat and ensure there is no bunching of fabric anywhere so the measurements taken may be as accurate as possible.

  • Waist: Measure the back of the waistband along the opening edge and double the measurement.
  • Inseam: Measure the length from where the legs meet at the crotch to the hem along the inside seam.
  • Opening: Measure the opening of the hem and double the measurement.
How should I measure my tops?

Before measuring, always make sure to lay the garment flat and ensure there is no bunching of fabric anywhere so the measurements taken may be as accurate as possible.

  • Chest: Measure straight across the chest from pit to pit and double the measurement.
  • CB Sleeve Length: Measure from the center back neck seam, where the collar meets the body, along the shoulder and down the outside of the sleeve to the end of the cuff.
  • Body Length: Measure from the high point of the shoulder (HPS), where the shoulder seam meets the collar, straight down to the bottom of the hem.
Where are your products manufactured?

We work with manufacturers in the United States, Europe and Japan. Our manufacturers range from small ateliers to larger factories. Our manufacturing partners hold certifications from BCI, Eco Vero, GOTS, GRS by Textile Exchange, OCS, OEKO TEX Standard 100, REACH among others.